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CUSTOMER RELATIONS PHILOSOPHY
  1. CUSTOMERS are the most important people in our business, whether we are dealing with them in person or over the telephone.
  2. CUSTOMERS are not dependent on us. We are dependent on them.
  3. CUSTOMERS are not an interruption of our work. They are the purpose for it.
  4. CUSTOMERS favor us with their patronage. We are not doing them a favor by serving them.
  5. CUSTOMERS are a part of our business. They are not outsiders.
  6. CUSTOMERS are not cold statistics. They are human beings with feelings and emotions like our own.
  7. CUSTOMERS are not someone to argue with or match wits with.
  8. CUSTOMERS are people who bring us their wants.  It is our job to fill those wants.
  9. CUSTOMERS are deserving of the most courteous and attentive treatment we can give them.
  10. CUSTOMERS ARE THE LIFE BLOOD OF OUR BUSINESS.